Cancellation Policy

Cancellation by the Client / Customer

All cancellations must be made over the phone by calling 07896843657  during normal office hours of 9am to 8pm. Cancellations cannot be taken by voicemail, text, email or any other methods.

The following charges will apply to all bookings where cancelled by the customer:

- Cancellation for all outdoor bouncy castle & soft play bookings.

  • Cancellation on the day (24 hours before booking date) - 100% of total cost.

  • Cancellation 10 full days before booking date or less - 100% of total cost.

  • Cancellation 15 full days before - No charge except any booking fee paid.

  • Cancellation 10 full days before booking date - 100% fee for all event, funday or corporate / commercial events.

Force Majeure

Roly Poly  will not be liable for any failure or delay in our obligations where that failure or delays from cause is beyond our reasonable control. Such causes include, but not limited to: traffic, weather effecting delivery of equipment to a location by specified time, weather effecting use of equipment, power failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, acts of war, governmental action, epidemic, pandemic or other natural disasters or anything else that is beyond our control.

If roly poly have to cancel due to Force Majeure providing that you have only paid your Booking Fee, none of the above cancellation charges set out above will need to be paid however your Booking Fee is non-refundable and only transferable to a date within six Months of your original booking date. If You have paid in full, we will allocate any payments already made to a new booking. We cannot refund the money already paid it must be allocated a new booking within six months of original booking date.